Customer Fulfilment is the ability of a company to effectively deliver their goods or services into the hands of consumers. The changing ways of buying goods, especially with the significant increases in e-commerce, has increased the need for this function to be done well. Memories of ordering goods and waiting for 28 days are now largely that- just memories. Internet-based companies have been a driving force in changing customer fulfilment strategies as these businesses often do not have their own physical warehouses for holding goods. A clear strategy is needed for fulfilling a customer’s order in full and within their time based expectations.
We are conversant with specialised fulfilment businesses who typically work with companies who lack resources for physically holding goods.
We provide consultants and advisors who have driven developments in customer fulfilment and can design and evolve fulfilment operations to match the changes in your product offerings and service provision. Email us with your problem, see how we can help.
For further information about customer fulfilment, please contact us.